GAM 108 - Slots Management I

Credits: 3

Description
Basic slots management techniques with an emphasis on the laws and regulations that affect slot operations, slot machine components, classifications, and functionality, current and future technology trends, consumer behavior and slot machine psychology, game selection methodologies, slot floor layout considerations, slot mathematics, slot financial reporting and analysis and human resources and customer service issues.

Student Learning Outcomes

Define the terminology used in casino slot operations.
Apply the laws, regulations, Minimum Internal Control Standards, and casino policies regarding casino personnel as they relate to casino slot operations.
Identify the skills and duties required of all casino slot personnel for the proper operation of the slot department both internally and with other departments within the casino.
Appraise the customer service traits, characteristics, and attitudes of performing in a polite and courteous manner with both customers and other casino personnel as well as with Human Resource concerns and training.

Prerequisite: None