2019-2020 CSN Catalog 
  
    Nov 13, 2019  
2019-2020 CSN Catalog

Concierge Management, CA [HMDCON-CT, 30 Total Credits]


GAINFUL EMPLOYMENT INFORMATION

Important information about the educational debt, earnings, and completion rates of students who attended this program are located at www.csn.edu/gainful-employment.


DESCRIPTION

The Concierge Management Certificate program is designed to provide students with the skills and knowledge needed to become a professional concierge. The curriculum is designed to teach students basic skill sets required for entry level positions as a Concierge.


STUDENT LEARNING OUTCOMES

  1. Demonstrate knowledge of Concierge Management Operations.

  2. Demonstrate ability to operate the fundamentals of Concierge software program.

  3. Demonstrate ability to communicate effectively with team members and guests.

  4. Demonstrate knowledge of human relations and customer service skills.

  5. Demonstrate knowledge of cultural awareness and diversity.