Nov 28, 2023
DA 123B - Practice Management and Procedures
Principles of dental office routine, reception duties, bookkeeping, appointment control, correspondence, telephone technique, filing, interview techniques, and computer applications.
Student Learning Outcomes
- Demonstrate the appropriate format for written communications in a dental practice.
- Identify the purpose of various dental records kept in a dental business office.
- Describe the electronic equipment commonly used in a dental office and the purpose of each.
- Apply psychological principles to oral and written communications to enhance office effectiveness and patient satisfaction.
- Compare and contrast the differences between manual and computerized appointment scheduling.
- Discuss the characteristics of various recall systems.
- Demonstrate the preparation of the commonly used accounting forms.
- Perform the tasks included in maintaining the accounts payable.
- List the duties of the dental office manager or a business assistant.
- List the four parties involved in prepare dental care plans.
- Recognize the common dental insurance terminology.
- Describe the different dental insurance (prepaid dental care) programs.
- Discuss the components of an ADA endorsed insurance form.
- Describe the ADA Code on Dental Procedures and Nomenclature.
- Recognize the dental code groupings used for different dental procedures.
- Explain the coordination of benefits.
- Complete an ADA approved dental claim form.
- Discuss how the law affects the dental business office and how litigation may be avoided.
- List methods of marketing your skills when seeking employment.
Prerequisite: DA 108B and DA 115B and DA 118B and DA 124B with a grade of C or higher
Corequisite: DA 119B and DA 128B
Add to Portfolio (opens a new window)