DA 123B - Practice Management and Procedures

1. Demonstrate the appropriate format for written communications in a dental practice.
2. Identify the purpose of various dental records kept in a dental business office.
3. Describe the electronic equipment commonly used in a dental office and the purpose of each.
4. Apply psychological principles to oral and written communications to enhance office effectiveness and patient satisfaction.
5. Compare and contrast the differences between manual and computerized appointment scheduling.
6. Discuss the characteristics of various recall systems.
7. Demonstrate the preparation of the commonly used accounting forms.
8. Perform the tasks included in maintaining the accounts payable.
9. List the duties of the dental office manager or a business assistant.
10. List the four parties involved in prepare dental care plans.
11. Recognize the common dental insurance terminology.
12. Describe the different dental insurance (prepaid dental care) programs.
13. Discuss the components of an ADA endorsed insurance form.
14. Describe the ADA Code on Dental Procedures and Nomenclature.
15. Recognize the dental code groupings used for different dental procedures.
16. Explain the coordination of benefits.
17. Complete an ADA approved dental claim form.
18. Discuss how the law affects the dental business office and how litigation may be avoided.
19. List methods of marketing your skills when seeking employment.