MA 120B - Medical Office Management

Credits: 3

Description
The theory, practice, and techniques of medical office management. This course emphasizes medical administrative responsibilities, records management, business management, managed care, and computerized office management.

Student Learning Outcomes

Perform clerical functions (screen & process mail, postal functions)
Schedule and manage appointments
Schedule inpatient and outpatient admissions and procedures
Perform bookkeeping/accounting procedures (post adjustments, credit balances, process refunds, NSF checks, collection agency payments)
Manage banking procedures including: bank deposits, reconcile a bank statement, check preparation
Post entries to a day sheet
Perform accounts payable and accounts receivable procedures
Respond to and initiate written communication
Operational functions (perform inventory of supplies and equipment, perform routine maintenance of administrative and clinical equipment, utilize computer software to maintain office systems)
Develop cultural sensitivity and awareness within the workplace environment
Develop positive communication and listening skills in human behavior and relationships

Prerequisite: MA 106B and MA 107B both with a grade of C or higher; or Program Director approval