2019-2020 CSN Catalog 
    
    Nov 22, 2024  
2019-2020 CSN Catalog [ARCHIVED CATALOG]

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AC 119B - Professionals in Customer Service

Credits: 1.5
This course introduces a methodical approach to problem resolution to service professionals (dispatchers, technicians, owners). It is also designed to contain, qualify, and correct various problems with good and bad outcomes. This course instructs students to focus on their communication skills prior to using technical expertise.



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