CPD 201 - Crisis Communication Skills

Credits: 3

Description
Overview of the types, stages and interventions involved in crisis situations. Emphasis is on assessments, appropriate interventions, communication/helping skills and referral/follow-up services for persons in crisis.

Student Learning Outcomes

Distinguish types of crises situations.
Describe the various phases to include transitions in the life-cycle of crisis.
Discuss how to assess for crisis situations.
Illustrate the major helping techniques in assisting persons in crisis.
Identify appropriate interventions utilized in crisis.
Explain how to make a follow-up referral for people in crisis.

Prerequisite: None