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Sep 17, 2024
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HIT 103B - Customer Service Skills in a Healthcare Setting Credits: 1 Description Develop and practice customer service skills for a healthcare setting.
Student Learning Outcomes
- Describe the environmental and cultural factors that may contribute to difficulties in patient interaction.
- Identify the internal and external customers of an organization.
- Identify patient’s rights.
- Demonstrate the ability to effectively listen and ask appropriate questions.
- List and evaluate techniques that can help constructively respond to a ‘difficult’ patient or environment.
Prerequisite: None Corequisite: None Graded: Letter Grade
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