Concierge Management, CA [HMDCON-CT, 30 Total Credits]

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GAINFUL EMPLOYMENT INFORMATION

Important information about the educational debt, earnings, and completion rates of students who attended this program are located at www.csn.edu/gainful-employment.

DESCRIPTION

The Concierge Management Certificate program is designed to provide students with the skills and knowledge needed to become a professional concierge. The curriculum is designed to teach students basic skill sets required for entry level positions as a Concierge.

STUDENT LEARNING OUTCOMES

Demonstrate knowledge of Concierge Management Operations.
Demonstrate ability to operate the fundamentals of Concierge software program.
Demonstrate ability to communicate effectively with team members and guests.
Demonstrate knowledge of human relations and customer service skills.
Demonstrate knowledge of cultural awareness and diversity.

General Education Requirements (3 Credits)

Communications (3-5 Credits)

Special Program Requirements (27 Credits)

Core Requirements (24 Credits)

FAB 271 - Wine Appreciation
and TCA 100B - Concierge Management – Business Operations and Customer Service
and TCA 101B - Concierge Software Applications and Operations
and TCA 110 - Introduction to the Convention Industry
and TCA 141 - Travel and Tourism I
and TCA 200 - Airlines Reservations
and TCA 241 - Travel and Tourism II
and TCA 251 - Tourism and Convention Externship

Electives (3 Credits)

CHI 101B - Conversational Chinese I
or FREN 101B - Conversational French I
or GER 101B - Conversational German I
or ITAL 101B - Basics of Italian I
or JPN 101B - Conversational Japanese I
or KOR 101B - Conversational Korean I
or SPAN 101B - Basics of Spanish I
Computation included in TCA 100B.

Human Relations included in TCA 141.