HIT 108B - Interpersonal Communication Skills in the Healthcare Setting

1. Demonstrate the ability to communicate with patients, consumers and members of the health care team.
2. Demonstrate the skill of speaking more effectively.
3. Demonstrate the ability to resolve conflict between and among patients, consumers and members of the health care team.
4. Demonstrate appropriate behaviors in the healthcare setting.
5. Develop cultural sensitivity and awareness within the workplace environment.
6. Develop positive attitudes towards work and service to others.
7. Develop positive communication and listening skills in human behavior and relationships.