TCA 100B - Concierge Management – Business Operations and Customer Service

Credits: 3

Description
This course is an overview of professional duties of corporate, business and hospitality concierges. Focus will be on interpersonal relationships, guest transactions, customer and concierge services.

Student Learning Outcomes

Practice customer service skills and etiquette.
Investigate how to establish a Concierge business.
Explore careers available in the hospitality industry relative to concierge services.

Prerequisite: None
Corequisite: None

Graded: Letter Grade