2021-2022 Catalog and Student Handbook 
    Jun 14, 2024  
2021-2022 Catalog and Student Handbook [ARCHIVED CATALOG]

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HMD 120 - Introduction to the Hospitality Customer Experience

Credits: 3
Explore the intrapersonal, interpersonal, and structural components that make up an optimal customer service experience in the global hospitality industry.

Student Learning Outcomes
  1. Describe the touch points that create a guest experience.
  2. Discuss the tangible and intangible factors in the services cape that impact the customer’s experience.
  3. Define emotional intelligence and emotion-regulation strategies.
  4. Explain how cultural difference impact the service experience.

Prerequisite: None

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