2021-2022 Catalog and Student Handbook 
    
    Jun 14, 2024  
2021-2022 Catalog and Student Handbook [ARCHIVED CATALOG]

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HMD 120 - Introduction to the Hospitality Customer Experience


Credits: 3
Description
Explore the intrapersonal, interpersonal, and structural components that make up an optimal customer service experience in the global hospitality industry.

Student Learning Outcomes
  1. Describe the touch points that create a guest experience.
  2. Discuss the tangible and intangible factors in the services cape that impact the customer’s experience.
  3. Define emotional intelligence and emotion-regulation strategies.
  4. Explain how cultural difference impact the service experience.

Prerequisite: None



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