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Aug 31, 2024
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HMD 120 - Introduction to the Hospitality Customer Experience Credits: 3 Description Explore the intrapersonal, interpersonal, and structural components that make up an optimal customer service experience in the global hospitality industry.
Student Learning Outcomes
- Describe the touch points that create a guest experience.
- Discuss the tangible and intangible factors in the services cape that impact the customer’s experience.
- Define emotional intelligence and emotion-regulation strategies.
- Explain how cultural difference impact the service experience.
Prerequisite: None
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