HMD 203 - Front-Office Operations

Credits: 3

Description
Study of front-office procedures from reservations through checkout including the night audit and the property management system and their impacts on other lodging operations. Special emphasis is placed on guest-employee relations.

Student Learning Outcomes

Describe the importance of the front office to the successful hotel operation.
Recognize the importance of reservations to the successful hotel operation.
Formulate how various room rates are determined.
Summarize the hotel check-in and check-out processes.

Prerequisite: HMD 101; and ENG 100 or ENG 101 or ENG 110 or ENG 113
Corequisite: None

Graded: Letter Grade